TSA Knives Helpful Tips

Hi there! Thank you for choosing TSA Knives as your one-stop-shop for all things EDC. We are thriving to make an order process easy, fast and affordable for you. On this page you will find some useful information about shipping, handling, returns and answers to some common questions that others have asked. If you cannot find exact information you need, feel free to contact us and we will make sure that every question is answered.

What is the cost of shipping at TSA Knives?

All orders over $49 are shipping for free! Isn’t it great?
Order threshold is calculated for a product value without tax. Free shipping is offered only in the United States. If you are an international customer, please follow an international shipping guide, we can still arrange some great shipping prices for you.

If your order is less than $49, we offer a $4.99 flat rate for USPS Ground shipping. All shipping costs and options are displayed on a checkout page.

Pro tip: If you are less than $4.99 away from the $49 threshold, we offer a variety of accessories around that price. Simply add them to cart and save a few bucks.

How soon will my order be shipped?

At TSA Knives, we are fulfilling all orders the same business day. Our cutoff time is 3:00 PM CST. All orders placed before that time will be sent the same day, and orders placed after 3:00 PM will be sent on the following business day.

Shipping times may differ depending on your geographical location, but typically, “Ground Shipping” packages are expected to be delivered within 4-7 days. Upon placing an order, you will receive an email containing shipment details. This email indicates that the order has been prepared and is awaiting pickup for transportation. While some carriers may not promptly scan packages, it’s advised to monitor the provided tracking number.

How does your packaging look?

Our knives come in a nondescript box to protect your privacy and reduce the cost so we can pass savings to you, the customer. That’s how we can ship products on time and speed up the workflow as well.

International Shipping

We love our international family, however it may be tricky to get our products to you due to international shipping laws. We offer shipping to Canada for a flat fee of 24.99. If you are ordering to any country other than the USA and Canada, please email us and we will be happy to assist you. Many items are generally restricted to go out from the USA, and if they pass our side, they may be banned in your country. Before deciding to place an international order with us, please check your local laws.

Here is the list (subject to change without notice) of restricted items that we can ship only to USA customers, and have limited success sending to Canada and internationally:

  • All Benchmade Products
  • All Leatherman Products
  • All Zero Tolerance Products
  • All Kershaw Products
  • All Victorinox Products
  • Batteries
  • High power flashlights
  • Knuckles
  • Lubricants
  • Machetes
  • Push Daggers
  • Throwing Knives/Stars/Axes
  • Other Items Intended for Self-Defense

Currently Restricted Countries/Areas, including but not limited to:

  • United Kingdom
  • Turkey
  • Indonesia
  • Singapore
  • Asia
  • Middle East
  • Africa

Conditions

All international customers who contact us must agree to the following conditions:

  • Pay all shipping fees
  • Pay all taxes, customs duties, etc.
  • Pay via Wire Transfer or Paypal
  • If items get lost, stolen, or taken by customs, we are not accountable, and cannot give a refund.
  • Understand laws in their country related to owning/carrying knives  and have proper permits where applicable.

Allowed Items:

  • Apparel
  • Fixed Blade Knives
  • Gear, Sheaths, etc.
  • Manual Knives

I am not happy with the product or it arrived defective?

Our return window is  14 days after receiving a product.  You must request a return authorization prior to returning an item. That can be done by email, or by calling us at 3202504397.

We reserve the right to charge a 15% restocking charge but will offer a full value store credit for a return.

We are not a warranty center and defective merchandise should be returned to the manufacturer for warranty issues, however we can help you to get to the right person to talk to if you email us or call us at 3202504397.

A few words about privacy (literally)

We do not share your information with third parties other than to facilitate payments and order completion.

Possible Payment Failures

During busy days, our system may become overloaded, triggering a fraud system on both our and your bank’s side, or you may have insufficient funds. In that case, please contact us via email or phone: 3202504397 and we will assist you the best way we can.

Potential Shipment Delays

During all federal holidays, as well as Christmas and Thanksgiving Day, all orders placed will be picked and shipped the following business day. If we have any other shipment issues with your order, we will contact you.