Hi there! Thank you for choosing TSA Knives as your one-stop-shop for all things EDC. We are thriving to make an order process easy, fast and affordable for you. On this page you will find some useful information about shipping, handling, returns and answers to some common questions that others have asked. If you cannot find exact information you need, feel free to contact us and we will make sure that every question is answered.
All orders over $49 are shipping for free! Isn’t it great?
Order threshold is calculated for a product value without tax. Free shipping is offered only in the United States. If you are an international customer, please follow an international shipping guide, we can still arrange some great shipping prices for you.
If your order is less than $49, we offer a $4.99 flat rate for USPS Ground shipping. All shipping costs and options are displayed on a checkout page.
Pro tip: If you are less than $4.99 away from the $49 threshold, we offer a variety of accessories around that price. Simply add them to cart and save a few bucks.
At TSA Knives, we are fulfilling all orders the same business day. Our cutoff time is 3:00 PM CST. All orders placed before that time will be sent the same day, and orders placed after 3:00 PM will be sent on the following business day.
Shipping times may differ depending on your geographical location, but typically, “Ground Shipping” packages are expected to be delivered within 4-7 days. Upon placing an order, you will receive an email containing shipment details. This email indicates that the order has been prepared and is awaiting pickup for transportation. While some carriers may not promptly scan packages, it’s advised to monitor the provided tracking number.
Our knives come in a non descriptive box to protect your privacy and reduce the cost so we can pass savings to you, the customer. That’s how we can ship products on time and speed up the workflow as well.
We love our international family, however it may be tricky to get our products to you due to international shipping laws. We offer shipping to Canada for a flat fee of 24.99. If you are ordering to any country other than the USA and Canada, please email us and we will be happy to assist you. Many items are generally restricted to go out from the USA, and if they pass our side, they may be banned in your country. Before deciding to place an international order with us, please check your local laws.
Here is the list (subject to change without notice) of restricted items that we can ship only to USA customers, and have limited success sending to Canada and internationally:
Currently Restricted Countries/Areas, including but not limited to:
Conditions
All international customers who contact us must agree to the following conditions:
Allowed Items:
Our return window is 14 days after receiving a product. You must request a return authorization prior to returning an item. That can be done by email, or by calling us at 3202504397.
We reserve the right to charge a 15% restocking charge but will offer a full value store credit for a return.
We are not a warranty center and defective merchandise should be returned to the manufacturer for warranty issues, however we can help you to get to the right person to talk to if you email us or call us at 3202504397.
We do not share your information with third parties other then to facilitate payments and order completion.
During busy days our system may get overloaded, a fraud system may be triggered on both our and your bank’s side, or you may have insufficient funds. In that case, please contact us via email or phone: 3202504397 and we will assist you the best way we can.
During all federal holidays, as well as Christmas and Thanksgiving day, all orders placed will be picked and shipped the following business day. If we have any other shipment issues with your order, we will contact you.